Shipping & Returns
We aim to ship all orders within 3 - 7 working days (excluding custom bulk orders). If you require your item sooner, please drop us a message and we'll see what we can do!
Items are shipped within the UK via Royal Mail. Orders up to 2kg will be charged at £2.99 and orders above 2kg are charged at £3.99.
Reduction of plastic waste is really important to us. At present, we are looking at ways to safely post items without affecting their quality. Wax melts and snap bars are packaged in biodegradable glassine bags. We use biodegradable packing peanuts for breakable items and only use plastic bubble-wrap when necessary. Most bubble wrap is re-purposed from our supplier deliveries.
Return & Exchange Policy
If there is an issue with your order, please do get in touch with us via the contact form so we can see what we can do. Customer satisfaction is our biggest priority and if you're not happy, we'd love the chance to make it right.
If you find you've changed you mind, that's not a problem! Send your goods back to us unused and in their original packaging and we'll pop a refund over to you within 14 days.