Shipping & Returns
SHIPPING POLICY - COVID 19 UPDATE
We aim to ship all orders within 2 - 7 working days (excluding custom bulk orders).
Shipping is charged at a flat rate of £3.50 on all orders. We use couriers and Royal Mail to deliver our products.
Due to Covid19, there will sometimes be delays due to local lockdowns, sorting office closures and large volume of postal backlog. We keep an eye on this and use whichever postal service is currently running with faster service times. Please bare in mind that once the item has left us, these delays are out of our control.
You will receive a dispatch email when your items are on the way. If your order has not arrived after 14 days, please get in touch at firstname.lastname@example.org.
Return & Exchange Policy
If there is an issue with your order, please do get in touch with us via email at email@example.com or via the contact form so we can see what we can do. Customer satisfaction is our biggest priority and if you're not happy, we'd love the chance to make it right.
If you would like to return an item, please let us know within 14 days. Items must be returned in their original state.
If an item is faulty or damaged, you MUST provide photographic evidence in order for us to resolve the issue. This is vital for our records.
We will always do our best to help and make sure you are happy with your order. If you really love it, please consider following us on socials and leaving us reviews - the little things can really help a small business to succeed!