Shipping & Returns

SHIPPING POLICY - COVID 19 UPDATE

We aim to ship all orders within 3 - 7 working days (excluding custom bulk orders).  

Shipping is charged at a flat rate of £2.99.  We use couriers and Royal Mail to deliver our products. Currently we are using couriers due to the Royal Mail backlog delays.

Due to the current Covid-19 Pandemic, there may be an extra delay with your order. We use tracked services so you can keep an eye on your items but please be aware that couriers and postal services are extremely overwhelmed at the moment.

Items are currently shipped door to door via courier.  You will receive a dispatch email when your items are on the way. If your order has not arrived after 14 days, please get in touch at jiminywickit@outlook.com.
 

Return & Exchange Policy

If there is an issue with your order, please do get in touch with us via email at jiminywickit@outlook.com or via the contact form so we can see what we can do.  Customer satisfaction is our biggest priority and if you're not happy, we'd love the chance to make it right.

If you would like to return an item, please let us know within 14 days. Items must be returned in their original state.

We will always do our best to help and make sure you are happy with your order. If you really love it, please consider following us on socials and leaving us reviews - the little things can really help a small business to succeed!